Help & answers

How Momora works

The questions we hear most, answered in plain language. Something missing? Contact us — a person reads every letter.

+How do I create an account?

Tap Join Momora (top right) or Create account, pick a username, and add your email. It takes about a minute. Reading the feed and stories is open to everyone — an account unlocks posting, messaging, check-ins, events, and the Petal wallet.

+How do I change my email or password?

Settings → Account & security. The Email card lets you change your address (we send a confirmation letter to both addresses), and Change password is right below it. If you're locked out, use Forgot password on the sign-in screen — a reset letter is issued instantly.

+Where do Momora's emails come from?

Every letter Momora sends (welcome, verification, password resets, cash-out updates) comes from hello@momora.care. If one hasn't arrived, check spam, then Settings → Account & security to confirm your address.

+What is Momora+?

Momora+ ($11.99/mo, first 30 days free) unlocks recovery-story posting, longer feed threads, extra soundscapes, guided programs, and the partner space. You can start the trial from any Momora+ prompt and cancel anytime.

+What are Petals?

Petals are Momora's thank-you currency: 10¢ of face value each. Buy them in packs, gift them under posts, in messages, or live in events, and the mothers who earn them cash out at 7.5¢ (8.5¢ for live-earned Petals). The ledger is append-only — every Petal is accounted for.

+Who can read my messages and journal?

Nobody. Direct messages are end-to-end encrypted with keys that live on your devices — the platform stores ciphertext it cannot open. Your journal is private to you. What you post to the public feed is public by design, and anonymous posting is always available.

+How do care-team links work?

Settings → Care team lets you create a private link for a provider (therapist, OB, doula…). You choose exactly what it shows — screening trend, mood days, program practice — and it never contains your journal, messages, or posts. You can see how often it's opened and revoke it anytime.

+How do I report something or block someone?

Every post has a ⋯ menu with Report and Block. Blocking is a full wall — neither of you sees the other anywhere. Reports go to the founder's safety queue, and the automod system hides obvious scams immediately (with human review, never silent deletion).

+Is Momora medical care?

No — Momora is peer support, not medical care. The EPDS check-in is a clinical screening tool, not a diagnosis. If you are in crisis, call or text 988, or Postpartum Support International at 1-800-944-4773.

Still need a human?

We answer every letter — usually the same day.

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